Frequently Asked Questions

You will receive an order confirmation by email as soon as your order is placed. If it does not arrive within a few minutes, please check your spam folder before reaching out to us at info@lindseythornburg.com. You can also use our contact form.

Orders ship within 2 business days, so please contact us at info@lindseythornburg.com as soon as possible. We will do our best to update or cancel your order if it has not yet been prepared for shipment. You can also use our contact form.

Please leave a note at checkout or email us at info@lindseythornburg.com and we will do our best to accommodate gift requests, including a receipt without pricing. You can also use our contact form.

We ship using UPS Ground for domestic orders, and DHL for international shipments.

All orders are shipped within 2 business days of receiving the order, unless otherwise notified.

Yes. Once your order ships you will receive a confirmation email with tracking so you can follow it to your door.

Yes. International orders are shipped via DHL. Any customs duties, taxes or import fees are set by the destination country and are the responsibility of the recipient.

Full refunds are granted if the garment is unworn and postmarked within 2 weeks of the shipment being received. Please notify us by email within this window, otherwise a full refund cannot be granted.

Email us at info@lindseythornburg.com to begin a return. You can also use our contact form.

Yes. Any items sold at a markdown price are considered final sale, along with custom items, and cannot be returned or exchanged.

Please email us at info@lindseythornburg.com within the 2 week return window and we will help arrange an exchange, subject to availability. You can also use our contact form.

We understand that travel and gifting can complicate our 2 week window. If your order falls outside the standard window during the holiday season, returns may be accepted when a request is initiated by email before the posted holiday deadline. Please contact us at info@lindseythornburg.com with any questions. You can also use our contact form.

Each product page includes a size guide with measurements. If you are between sizes or unsure, email us at info@lindseythornburg.com and we are happy to help you choose. You can also use our contact form.

Our garments are hand crafted in New York City.

We do offer custom pieces on select styles. Reach out to info@lindseythornburg.com to discuss options and timing. Please note that custom items are final sale. You can also use our contact form.

Some pieces are produced in limited quantities and may not return. Email us about a specific style and we will let you know if a restock is planned.

Please follow the care instructions on the garment label. As a general rule, gentle handling and professional cleaning where indicated will help your piece last.

Wool pieces are best kept clean by spot cleaning and airing between wears, with dry cleaning when needed. Store folded in a cool, dry place away from direct sunlight.

Email us any time at info@lindseythornburg.com. We are glad to help with orders, sizing, returns and anything else. You can also use our contact form.